Would you like to know something that irks me? Of course you do, or you wouldn’t be reading my blog. Vendors who insist on setting up an appointment at my place of employment to walk me through using their (un)complex websites. That’s what’s irking me today.
A couple days ago I got a call from Greg, our sales rep at CarQuest. Our mechanic, Dave, wanted to be able to order at look at parts online. Ok, that’s fine. Greg said someone would be contacting me to walk me through downloading the software, etc. No biggie. A bit later I got a call from a woman and although her English grammar was fine, I had to struggle to understand what she was saying through her thick accent. She has me go to a website where I assume I’m going to to download some software for CarQuest. I can’t imagine what kind of software it was. A parts catalog perhaps? It turns out I’m really not downloading any software pertaining to CarQuest parts, but I am running an application for remote access, making me a captive of my own computer. Now I am forced to sit there and watch her navigate around the CarQuest website. It’s a good thing too, because their website was so much different than other shopping websites. There was a sidebar with links to different places like car parts, a search field, OH and when you go to the part you can click on a link to see a photo, and… wait, how is this different from every other website that you can purchase things on?? Oh I know, it’s not!! Why couldn’t she just call me and give me the url, user name and password is beyond me. And also, there is nothing that irks me more in this type of situation than when people use the mouse cursor to circle things, around and around, over and over again. I’ve had the ability to keep my eyes on something that moves since I was in a crib. If you move the mouse I’m not going to sit here and think, “holy crap where did the mouse go??!?” I can read too, you know. When you tell me to click on fill-in-the-blank-here, chances are I will find it relatively quickly. Uuuuuggghhh. I asked Dave if he wanted me to show him how to use the website. He said he could figure it out himself. Good luck Dave.
Tomorrow a sales rep from UPS is stopping by my office, probably so he can proceed to treat me like I’ve never seen a f***ing computer before. All for the sake of, get ready because this is good stuff, all for the sake of showing me how to download my bill electronically. Really? You need to drive all the way to my office to show me how to download my bill? Really? Once again, you can’t just give me the information I’ll need for future bill reference over the phone? Oh, but I suppose the website does have so many features!! They must be features that no other website has, because he insists on showing them to me in person. There must be some good stuff on that website. I’m really excited to see what it is!! I hope it’s not too difficult to pick up.